Do you have any questions or need some friendly advice? Reach out to our customer service representatives and let us know how we can help - we will do our best to help you.
hours of operation
Customer Service:
Monday - Friday - 7 a.m. – 4 p.m. Pacific Time
Phone: 800-524-2350
Fax: 818-683-1176
frequently asked questions
Q: I want to sign up with the newsletter, but I am worried about unwanted e-mail spam.
A: There is no need to worry. Your information will never be disclosed to third parties, and the only e-mails you will ever receive will be from us. If you don't wish to receive e-mails from us, simply send e-mail to
Q: I placed items in my cart. What will my final total be?
A: For non-California residents, what you see is what you get. Fitwearusa.com offers free ground shipping on orders of $100 or more, so your final total will be the total shown on your cart. For California residents, simply add 8.25% tax to get your final total.
Q: At what point in the checkout process is my order final and my credit card charged?
A: At the end of the third step, "Confirmation". Of course, you may cancel your order at any time before the item is shipped by notifying us by email or phone.
Q: Your return policy says it is No Hassle". What does this mean?
A: "No Hassle" means that you have 30 days to return the item to us in the original condition no questions asked! Click Here - Return Policy.
Q: What is the optimum way to care for garments sold by Fitwearusa.com?
A: Fabrics can be washed on warm and dried on warm as well. For longer lasting garments however, we recommend they be washed in cold water and then hung or laid flat to dry. This is better for the environment too! For the SUPPLEX fabric, do not use fabric softener, as this will inhibit the fabric's wicking abilities. Please do not wash SUPPLEX fabric with any cotton clothes, garments with velcro, zippers or other abrasive accessories.
Q: How do I wash garments sold by fitwearusa?
We recommend that you wash all products at colder temperatures and either hang dry or use a cool cycle on your dryer. This will prevent shrinkage and prolong the life of your garment.
If you didn’t find the answer you were looking for, please e-mail us at info@fitwearusa.com or call 800-524-2350 to speak with one of our Customer Service representatives. We look forward to the opportunity to serve you.
Security - All transactions submitted to us are encrypted with 128 bit SSL security and cannot be intercepted by outside parties, guaranteed*! *If unauthorized purchases are made with your credit card to Fitwearusa.com, please contact your credit card company first. Federal law requires credit card companies to re-emburse any unauthorized charges above $50. If your credit card company will not refund the remaining $50, we will cover the charge.
